BOOKING TERMS

CUSTOMER CARE

The success of Silver Car Services is attributed to delivering outstanding customer care at affordable prices and high passenger retention rates.

Optional feedback questionnaires are provided to monitor driversí performance, the results of which are published.

DRIVERS

Silver Car Services uses drivers who are naturally and genuinely friendly, helpful and cooperative.

In order to provide a 24-hour, 7-day service, Silver Car Services uses subcontracted drivers/vehicles.

BOOKING

Bookings will be confirmed by Silver Car Services by telephone, email, or SMS message within 24 hours of a booking.

If changes to a booking are necessary, the passenger should contact Silver Car Services as soon as possible. Where necessary, a revised quotation will be issued within 24 hours.

PAYMENT

All journeys must be paid in advance or in cash on the day, unless a credit account has been approved prior to your booking.

Payment can be made in cash, by cheque or by bank transfer. Currently, we are unable to accept payment by debit/credit card.

CHANGES & CANCELLATIONS

Cancellation of a reservation must be made by telephone or email with a minimum of 24 hoursí notice prior to the pick-up time. In this case, there will be no cancellation fee and full refund will be offered.

Cancellations received within 24 hours of the pick-up time will incur a cancellation fee of 100% of the fee for that journey.

JOURNEY

Silver Car Services will travel by the most appropriate route on the day considering roadworks, road closures, traffic warnings and local weather conditions.

Silver Car Services will do its very best to ensure its drivers are punctual, but it cannot accept responsibility for delays caused by circumstances outside of its control.

Under no circumstances will Silver Car Services carry more passengers than the vehicle is licensed for and insured to carry.

Silver Car Services will not carry baggage inside the vehicle due to safety regulations; all baggage must fit comfortably within the boot of the vehicle.

In the event of sickness, spillages or soiling in the vehicle, the passenger will be charged £100 for a valet of the vehicle.

HEALTH & SAFETY

Silver Car Services maintains a strict non-smoking policy in all its vehicles and premises.

Silver Car Services will drive at safe speeds in accordance with road conditions, traffic and speed limits.

Silver Car Services is not able to provide child seats or restraints; these must be supplied by the passenger.

Silver Car Services has the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs or whose behaviour is considered by the driver to be aggressive, threatening or dangerous.

Silver Car Services will not tolerate any verbal or physical abuse directed towards its drivers or staff.

PERSONAL POSSESSIONS

Customersí property and personal possessions is carried at their own risk and Silver Car Services shall not be liable for any loss or damage incurred.

PARKING

Silver Car Services will not drop off, wait or pick-up in undesignated areas or in any place where a fine could be imposed.

WAITING TIME

Waiting time of 15 minutes (address collections) and 60 minutes (airport / seaport collections) is included in the price; thereafter, £12 per hour is payable, charged at the rate of £3 for every 15 minutes or part thereof.

COMPLAINTS

If you wish to make a complaint, please contact Silver Car Services by telephone, email or in writing within 30 days of your journey:

Telephone: 01424 253869

Email: office@silvercarservices.co.uk

Address:
60 Belle Hill, Apple Tree Cottage
Bexhill on Sea, East Sussex
TN40 2AP

For any queries, contact us

  • 01424 253869