The business was set up about 10 years ago by Mike Apps who knew he could offer customers a better service
Mike and Steve run the business, Tracey deals with enquiries and we have a number of local drivers
Anyone can become a taxi driver and purchase a nice car but it takes much more than that. The success of Silver Car Services is attributed to delivering outstanding customer care and high passenger retention rates.
We are relentless in our pursuit to achieve the highest standards of customer care, at affordable prices, from initial enquiry through to completing your journey and where applicable, loading your luggage onto the trolley at the airport.
We only engage drivers who are naturally and genuinely friendly, helpful and cooperative - none of these scripted, robotic and fake customer care practices that are all too common these days.
In short, we aim for a 100% satisfaction rate in every journey and we provide optional feedback questionnaires to monitor our driversí performance, the results of which are published on our website.CUSTOMER SURVEY RESULTS